Booking Conditions and Cancelation Policy
This page details Alpine Guides reservation and cancellation conditions. They are also displayed if you book online. it is assumed you have read, and accept these conditions when booking. Your booking form is a legally binding document.
Transparency - Disclosure of Information
All participants on Alpine Guides mountaineering programs must be as honest and transparent as possible about their mountaineering experience and fitness prior to booking. Information provided for each Alpine Guides program details a minimum level of experience required. In the case of a private guiding program if the participant(s) fails to meet minimum experience/fitness requirements alternate objectives will be arranged.
In a group instruction situation, if a participant’s lack of fitness/ability severely affects the running of the program the participant(s) will be asked to remain at the hut or other location for certain activities. Arrangements may be made to evacuate the participant(s) at their own cost. The guide is the final arbiter in these decisions.
Bookings will be confirmed on receipt of NZ$1,000 deposit per person and a completed booking form. In some circumstances the full amount may be required on application.
Balance of Payment
The balance of fees is due 60 days prior to the start of your trip. In the event of a booking made inside 60 days, the full amount is payable when booking.
Booking for Private Guiding
Bookings for private guiding programs must be made for specific dates. The period of time booked is the period that must be paid for, regardless of weather and/or other circumstances that may alter the itinerary. For example, if your booking is for 4th to 10th January inclusive, the guide fee applicable is 7 days.
Involuntary Extension of your trip
If a trip is involuntarily lengthened by bad weather (the guided party being unable to safely leave the mountain venue), a standby rate of 75% of normal guiding rates may be charged.
Private Guiding programs: No refunds are due for trips voluntarily reduced in length, except in exceptional circumstances. If weather and/or conditions require the trip itinerary to be modified no refund is due. Some trip costs may be returned if they have not been incurred.
Scheduled Programs: No refunds are due for leaving the trip for medical or fitness reasons. We recommend travel insurance to cover this contingency.
We strongly recommend travel insurance, to cover against cancellation and potential loss of payment/deposits. We accept no responsibility for illness or personal accidents, or evacuation costs if necessary. Accident Compensation may cover some accidents, but not illness.
For cancellations received prior to commencement of your Alpine Guides trip, the following conditions apply:
A. Cancellation received 30 days or less prior to commencement, no refund will be made.
B. Cancellation within 31 - 60 days prior to commencement, a full refund of fees paid, less a cancellation fee of NZ$1,000.
C. Cancellation 61 or more days prior to commencement, a refund of fees paid, less a cancellation fee of NZ$500.
Severe Weather Effects
If a trip is severely affected by weather, a credit may be allowed on a future trip, at Alpine Guides discretion. No refund will be made.
Modification of Itineraries
Alpine Guides (Aoraki) Ltd reserves the right to alter or modify itineraries, accommodation or transportation if necessary, due to circumstances beyond our control.
Scheduled courses are based on an economic minimum. If fewer bookings are received, courses will be shortened as per the specific trip information provided.
Local Transport and Air Access
The cost of road transportation within the Aoraki Mount Cook area, or local area of the trip, is included. Where a trip may require extensive road transport, the costs involved are explained in the specific trip information.
Aircraft access and egress details, where included, are clearly stated in each set of trip information. Read more about Air Access.
Prices are subject to change without notice. Some cost increases (e.g. aircraft costs) are not under our control.
For ascents of Aoraki Mount Cook and Mount Tasman, special conditions apply because of the severity, length, and serious nature of these climbs. These are detailed in the specific trip's detailed information.
Requests for Specific Guides
Whilst we try to honour requests for specific guides, we provide no guarantee that guide will be able to run your trip, if through injury, pressure of bookings, or other circumstances beyond our control they are not available. An alternative guide will be provided and we will advise in advance of the trip starting. It is not possible to cancel a trip if your guide of choice is unavailable.
- Trip: any Alpine Guides organised mountaineering activity.
- Private Guiding programs: any AGL Trip that does not run to advertised/scheduled dates.