Alpine Guides (Aoraki) Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure way. This policy explains how we collect, use, store, and protect your information when you visit our website or interact with us.
1. Who We Are
Alpine Guides (Aoraki) Ltd
81 Bowen Drive
Aoraki / Mount Cook 7999
New Zealand
+64 3 435 1834
mtcook@alpineguides.co.nz
2. Information We Collect
We may collect personal information when you:
Make an enquiry or booking
Contact us by email, phone, or form
Subscribe to updates or communications
Browse our website
This information may include:
Name
Email address
Phone number
Booking and enquiry details
Medical or safety-related information (where relevant to your activity)
Technical data such as IP address, browser type, and device information
We only collect information that is necessary to provide our services or improve your experience.
3. How We Use Your Information
We use your information to:
Respond to enquiries and manage bookings
Deliver and manage guided activities safely
Communicate important trip, safety, or operational information
Improve our website and services
Meet legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Sharing Your Information
Your information may be shared only when necessary, including with:
Our guides and staff (for operational and safety purposes)
Trusted service providers (e.g. booking systems, payment processors, website hosting)
Emergency services or medical professionals, where safety requires
All third parties are required to protect your information and use it only for the purpose it was provided.
5. Cookies & Website Analytics
What Are Cookies?
Cookies are small text files stored on your device that help websites function properly and understand how visitors use the site.
How We Use Cookies
Our website may use cookies to:
Ensure the website functions correctly
Remember user preferences
Analyse website traffic and performance
Understand how visitors move through the site before making an enquiry or booking
Improve content and user experience
This may include third-party services such as analytics tools.
Managing Cookies
You can disable or delete cookies in your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
6. Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information is stored securely and retained only for as long as necessary to fulfil its purpose or meet legal requirements.
7. Your Rights Security
Under New Zealand’s Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request corrections to your information
Ask how your information is being used
To make a request, please contact us using the details above.
8. International Visitors
If you are accessing our website from outside New Zealand, please be aware that your information may be processed and stored in New Zealand or other jurisdictions where our service providers operate.
9. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.
10. Contact Us
If you have any questions, concerns, or complaints about privacy or how your information is handled, please contact us:
mtcook@alpineguides.co.nz
+64 3 435 1834
